Privacy Policy

Introduction

Krescko Pty Ltd ("Krescko," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and any other information you provide when submitting a contact form or inquiry.
• Project Information: Details about your business, brand, and project requirements that you share with us during consultations and project work.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Records: Records of correspondence between you and Krescko, including emails and messages.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and communicate with you about our services
• To deliver the marketing, design, and development services you have engaged us for
• To manage our business relationship with you, including invoicing and payment processing
• To improve our website and services based on usage patterns
• To showcase completed work in our portfolio (with your consent or as permitted by our agreement)
• To comply with legal obligations and protect our legal rights

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us understand how visitors use our website.

We may use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services (such as hosting providers and analytics services). These providers are bound by confidentiality obligations.
• Freelancer Collective: With members of our freelancer collective who are working on your project. All team members are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and encrypted communications where appropriate.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether we hold personal information about you and request access to that information.
• Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to legal and contractual retention requirements.
• Right to Object: You may object to the processing of your personal information in certain circumstances.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise any of these rights, please contact us at hello@krescko.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of our business relationship and any ongoing services
• To comply with legal, accounting, or reporting requirements
• To resolve disputes and enforce our agreements

Project files and deliverables may be retained for portfolio purposes as permitted by our service agreement with you.

International Transfers

Krescko is based in South Africa but works with clients worldwide. Your personal information may be transferred to and processed in countries outside of South Africa. When we transfer personal information internationally, we take appropriate measures to ensure that your information receives an adequate level of protection in accordance with POPIA and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us: